How to Start Earning with FiXPRT — Serviceman Guide

Document Version: 1.0
Applies to: Serviceman App (Android/iOS)
Last Updated: July 2026

Table of Contents

1. What is a FiXPRT Serviceman?
2. Getting Started
3. Your First Day
4. Booking Status Lifecycle
5. Completing a Booking
6. OTP Verification
7. Photo Evidence
8. Understanding Your Earnings
9. Communication
10. Serviceman App Walkthrough
11. Tips for Success
12. Glossary

1. What is a FiXPRT Serviceman?

A Serviceman is the field worker who performs the actual service for the customer. You work under a Provider (a service business registered on FiXPRT). The provider finds customers and assigns jobs to you through the FiXPRT platform.

Your role in the marketplace:

Customer books a service → Provider accepts → Provider assigns you → You complete the job → Customer pays → You earn

Key facts:

• Your provider assigns bookings to you through the FiXPRT Partner App
• You use the FiXPRT Serviceman App to manage your jobs
• You update the booking status as you work (en route → in progress → completed)
• OTP verification at completion confirms the job is done
• Your earnings are tracked and paid out by your provider

2. Getting Started

2.1 Download the Serviceman App

Get the FiXPRT Serviceman App from your app store:

• Android: Google Play Store — search “FiXPRT Serviceman”
• iOS: Apple App Store — search “FiXPRT Serviceman”
• Minimum Requirements: Android 8+ / iOS 14+, Internet connection

2.2 Your Provider Creates Your Account

You do not register yourself. Your provider creates your account:

1. The provider adds you in their Serviceman Management section
2. They enter your name, phone number, and email
3. You receive login credentials from your provider
4. You log in to the Serviceman App

Note: If you haven’t received your login details, contact your provider.

2.3 Logging In

1. Open the Serviceman App
2. Enter your email and password (provided by your employer)
3. Tap Login
4. You will see your Dashboard with your assigned bookings

3. Your First Day

3.1 What to Do When You Get a Booking Assignment

When a provider assigns a booking to you:

1. You’ll receive a push notification
2. Open the app and check Booking Details
3. Review:
   • Customer name and location
   • Service requested
   • Scheduled date and time
   • Any special instructions
4. Prepare for the job

3.2 Before You Head Out

• Check the customer’s location on the map
• Confirm you have the right tools/equipment
• Contact the customer if needed through the chat feature
• Set your status to En Route when you leave

4. Booking Status Lifecycle

Every booking goes through these stages from your perspective:

Assigned → En Route → In Progress → Completed

How to change a booking status:

1. Open the booking from your list
2. Scroll to the status section
3. Tap the relevant button:
   • En Route — when you start traveling
   • Start Service — when you arrive at the customer’s location
   • Complete — when the work is finished

5. Completing a Booking

When you finish the service, follow these steps carefully. This is the most important part of your job on the platform.

Step-by-step completion process:

1. Finish the service work
2. Take photo evidence of the completed work
3. Ask the customer for the OTP
4. Enter the OTP in the app
5. Tap “Complete”
6. Confirmation dialog appears

What happens after completion:

• The booking status changes to Completed
• The system processes the payment
• The customer receives a notification
• The provider is notified
• The transaction is recorded
• The customer can leave a review

Important: All checkpoints (photos, OTP, confirmation, status update) must be completed for the booking to be marked complete. Missing any step means the booking stays open.

6. OTP Verification

OTP (One-Time Password) is a 4-digit code that verifies the service was completed.

How OTP works:

1. When you mark a booking ready for completion, the customer receives a 4-digit OTP
2. The OTP is sent to the customer’s phone via SMS or in-app notification
3. Ask the customer to share the OTP with you
4. Enter the OTP in the Serviceman App
5. The system verifies it and completes the booking

Why OTP is required:

Tip: If the customer hasn’t received their OTP, ask them to check their SMS inbox or request a resend from their app. If issues persist, contact support.

7. Photo Evidence

Before completing a booking, you must upload at least one photo showing the completed work.

Photo guidelines:

How to upload photos:

1. When you tap Complete, the camera/gallery opens
2. Take a photo of the completed work
3. You can add multiple photos if needed
4. Confirm the upload
5. Proceed to OTP verification

8. Understanding Your Earnings

8.1 How Servicemen Get Paid

Your earnings structure is determined by your provider. Unlike providers who track earnings on-platform, servicemen are typically paid by their provider through:

Note: FiXPRT pays the provider, and the provider pays you. Your specific payment arrangement is between you and your provider.

8.2 Viewing Your Completed Jobs

You can track your work history in the Serviceman App:

1. Open the Dashboard
2. See your completed booking count
3. View your performance stats
4. Check your booking history

8.3 What Affects Your Earnings

9. Communication

9.1 Chat with Customers and Providers

The Serviceman App includes a Chat feature for messaging:

• With customers: Discuss job details, location questions, special requests
• With your provider: Report issues, ask for help, get instructions

9.2 How to Use Chat

1. Go to Messages from the bottom navigation
2. Select the conversation
3. Type your message
4. Tap Send

Tip: Always be professional and polite in messages. Good communication leads to better ratings and more job assignments.

9.3 Push Notifications

You will receive push notifications for:

• New booking assignments
• Customer messages
• Booking status updates
• Reminders

10. Serviceman App Walkthrough

11. Tips for Success

11.1 Be On Time

• Mark En Route as soon as you leave
• Arrive at the scheduled time
• If delayed, message the customer through chat

11.2 Communicate Clearly

• Confirm the address before heading out
• Ask about any special instructions
• Notify the customer when you’re on your way
• Explain what work was done after finishing

11.3 Deliver Quality Service

• Do the job thoroughly the first time
• Clean up after yourself
• Be respectful and professional
• Thank the customer when done

11.4 Take Good Photos

• Well-lit, clear photos protect you and the customer
• Capture the full scope of completed work
• Take multiple angles if helpful

11.5 Build a Good Reputation

• Complete all assigned bookings
• Maintain a professional attitude
• Higher ratings = more assignments from your provider
• Reliable servicemen get priority for the best jobs

11.6 Stay Available

• Keep your app notifications on
• Respond quickly to new assignments
• If you can’t take a job, let your provider know promptly

11.7 Track Your Performance

Use the Dashboard to monitor:

• How many bookings you complete per week
• Your on-time arrival rate
• Customer satisfaction trends

12. Glossary

Need help? Contact support through the Serviceman App: Menu → Support
If you have questions about your pay, contact your provider directly.

Document Version 1.0 — July 2026