Effective Date: 15 June 2026
At FiXPRT (owned by XPRT Platforms), we understand that plans can change. Our cancellation policy is designed to be fair and transparent, offering flexibility for our users while protecting the time and income of our dedicated Service Partners and Independent Servicemen.
This policy applies to all services booked through the FiXPRT platform.
We offer maximum flexibility if you need to adjust your schedule in advance.
You may cancel or reschedule any booking penalty-free up to 24 hours before the scheduled service time. No fees will be charged, and any pre-authorized amounts will be released back to your original payment method.
Our Service Partners and Servicemen block out their schedules to accommodate your booking. When a cancellation occurs close to the service time, it prevents them from accepting other work and impacts their livelihood.
If you cancel your booking within 24 hours of the scheduled service time, a late cancellation fee of 10% of the total service cost will apply.
This fee compensates the service provider for their lost time and reserved schedule. The 10% fee will be deducted from your payment method, and the remaining balance (if pre-paid) will be refunded to you.
In the rare event that a Service Partner or Serviceman needs to cancel your booking or fails to arrive, you will not be charged any fees.
We will prioritize rescheduling your service with another available professional as quickly as possible. If you prefer not to reschedule, any pre-paid amounts will be refunded to you in full.
To cancel or reschedule a service, please use the FiXPRT app or website:
The timestamp of your cancellation request within the platform will determine whether the 24-hour window has been crossed.
By using the FiXPRT platform to book services, you acknowledge that you have read, understood, and agree to the terms of this Cancellation Policy.
