Effective Date: June 15, 2026

1. Introduction

This Refund Policy ("Policy") governs the terms and conditions under which refunds may be issued to Users of the FiXPRT platform (accessible via our Android, iOS, and Web applications), a product of XPRT Platforms. This Policy applies to all services booked and facilitated through the FiXPRT platform, which connects Users with independent Partners and Servicemen. By booking a service through FiXPRT, you agree to the terms outlined herein.

2. General Principle and Case-by-Case Review

At FiXPRT, we are committed to facilitating a reliable and high-quality service experience. However, we recognize that unforeseen issues may arise. All refund requests are subject to a strict verification process and are rigorously evaluated on a case-by-case basis. FiXPRT reserves the sole right and absolute discretion to approve or deny any refund request based on the findings of our internal investigation.

3. Fulfillment of Service and Non-Refundable Conditions

FiXPRT employs a secure, multi-step verification mechanism to ensure and document service completion.

Once a Serviceman uploads the required work completion photos to the platform, and the User subsequently provides the One-Time Password (OTP) to the Serviceman to confirm the job's conclusion, the service is deemed strictly fulfilled and finalized.

Providing the OTP constitutes your explicit agreement that the work has been performed to your satisfaction. Upon this OTP confirmation and the submission of completion photos, the transaction is considered complete, and the service is entirely ineligible for a refund under any circumstances.

4. Service Cancellations

Refunds relating to the cancellation of a booked service are governed strictly by our Cancellation Policy. In general:

• Cancellations made in accordance with the penalty-free timeframe will be eligible for a full refund.
• Cancellations made outside of the penalty-free timeframe will incur a cancellation fee, which will be deducted from any applicable refund amount.

Please review the Cancellation Policy for exact timelines and fee structures prior to modifying or canceling your booking.

5. Unsatisfactory Work

If you are dissatisfied with the quality of the work being performed, you must raise a dispute before providing the completion OTP to the Serviceman.

• If the Serviceman is still on-site and the issue cannot be resolved directly, you must contact FiXPRT Support immediately.
• For any dispute raised prior to OTP confirmation, FiXPRT will initiate a strict verification process. This investigation may include, but is not limited to, reviewing platform communications, examining photographic evidence, and obtaining statements from both the User and the Serviceman.
• Depending on the outcome of the investigation, FiXPRT may, at its sole discretion, offer a partial refund, a full refund, or require a re-performance of the service.

6. Payment Disputes and Unauthorized Charges

In the event of an unauthorized charge, a billing error, or a payment dispute:

• You must notify FiXPRT Support within 48 hours of the charge appearing on your bank or credit card statement.
• FiXPRT will conduct a thorough investigation of the transaction logs and payment gateway records.
• If the charge is verified as unauthorized or erroneous, a full refund for the disputed amount will be processed.
• Users are strictly prohibited from initiating fraudulent chargebacks with their financial institutions. Initiating an unwarranted chargeback will result in the immediate suspension or permanent termination of your FiXPRT account and may lead to legal action to recover the disputed funds.

7. Processing of Refunds

All approved refunds will be processed back to the original method of payment used during the initial booking. Please allow up to 5 to 10 business days for the refunded amount to reflect in your account, depending on your financial institution's processing times and policies. FiXPRT cannot expedite the processing times of third-party banks or payment providers.

8. Contact Information

If you have any questions regarding this Refund Policy, or if you need to initiate a refund request, please contact our Support team using the details provided below:

• Email: [email protected]
• Phone: +44 7537 181733
• Address: 26a Brighton Road, Salford, Redhill, United Kingdom
• Website: https://fixprt.com

XPRT Platforms retains the right to amend or update this Refund Policy at any time. Continued use of the FiXPRT platform constitutes acceptance of any such modifications.