How to Start Earning with FiXPRT — Provider Guide

Document Version: 1.0
Applies to: Partner App (Android/iOS) and Provider Dashboard
Last Updated: July 2026

Table of Contents

1. What is FiXPRT?
2. Registration & Approval
3. Setting Up Your Services
4. Receiving & Managing Bookings
5. Understanding Your Earnings
6. Commission & Fee Structure
7. Withdrawing Your Money
8. Partner App Walkthrough
9. Tips to Maximize Earnings
10. Glossary

1. What is FiXPRT?

FiXPRT is an on-demand services marketplace that connects customers with verified service providers. Customers in Pakistan book services through the FiXPRT User App, and providers like you fulfill those bookings through the FiXPRT Partner App.

How the marketplace works:

Customer requests a service → Provider accepts → Service delivered → Payment processed → Provider earns

Key facts:

• Customers pay for services through the platform (cash, card, wallet, or bank transfer)
• FiXPRT charges a small commission per completed booking
• The remaining amount is credited to your provider account
• You withdraw your earnings when you choose

2. Registration & Approval

2.1 Download the Partner App

Get the FiXPRT Partner App from your app store:

• Android: Google Play Store — search “FiXPRT Partner”
• iOS: Apple App Store — search “FiXPRT Partner”
• Minimum Requirements: Android 8+ / iOS 14+, Internet connection

2.2 Create Your Account

1. Open the Partner App
2. Tap Register as Provider
3. Fill in your details:
   • Business/company name
   • Your full name
   • Email address
   • Phone number
   • Password (minimum 8 characters)
4. Select your zone (the area you serve)
5. Select your service categories (what services you offer)
6. Accept the terms and conditions
7. Tap Submit

2.3 Document Verification

After submitting, you will be asked to upload:

Upload clear, legible copies. The admin team reviews these documents as part of the approval process.

2.4 Approval Timeline

You Register → Admin Reviews (1-3 business days) → Approved → Start Accepting Bookings

Statuses you may see:

Note: You will receive an email notification when your registration is approved.

3. Setting Up Your Services

3.1 Subscribe to Service Categories

Once approved, set up which services you offer:

1. Go to Profile → Services
2. Browse available categories (e.g., Cleaning, Plumbing, Electrical)
3. Toggle ON the services you want to offer
4. Tap Save

You will only receive booking requests for services you have subscribed to.

3.2 Set Your Service Zones

1. Go to Profile → Service Location
2. Your primary zone was set during registration
3. If eligible, you may request access to additional zones

Tip: Starting with one zone helps you build a strong reputation. You can expand later as an Official Provider.

3.3 Complete Your Business Profile

A complete profile builds trust with customers:

1. Upload a professional profile photo
2. Add a brief business description
3. Set your business hours
4. Add servicemen (staff) if you have a team

4. Receiving & Managing Bookings

4.1 How You Get Booking Requests

When a customer places a service order, FiXPRT sends it to available providers in that zone who offer that service. You’ll receive:

• A push notification on the Partner App
• A new entry in Booking Requests

4.2 Accepting or Ignoring a Booking

When a booking request appears:

1. Open Booking Requests on the Partner App
2. Tap the booking to view details:
   • Customer name and location
   • Service requested
   • Scheduled date/time
   • Estimated amount
3. Choose one:
   • Accept — Booking is assigned to you
   • Ignore — Request passes to another provider

Important: Accept only bookings you can fulfil. Multiple ignored requests may affect your visibility.

4.3 Booking Status Lifecycle

Pending → Accepted → Ongoing → Completed

4.4 Completing a Booking

When you finish the service:

1. Mark the booking as Completed in the app
2. OTP Verification: The customer receives a 4-digit OTP
3. Ask the customer to share the OTP
4. Enter the OTP in the app to confirm completion
5. Optionally upload photo evidence of the completed work

OTP is mandatory. Without it, the booking cannot be marked complete and earnings will not be released.

4.5 Managing Your Servicemen

If you have staff (servicemen):

1. Go to Serviceman from the menu
2. Tap Add Serviceman
3. Enter their name, phone, and email
4. Assign them to bookings from the booking detail screen
5. Servicemen track job status through the FiXPRT Serviceman App

5. Understanding Your Earnings

5.1 Provider Account Fields

Your earnings are tracked through several account fields:

5.2 Viewing Your Earnings

Open the Dashboard on the Partner App to see:

• Today’s earnings
• This week’s earnings
• This month’s earnings
• All-time earnings
• Earnings charts showing trends over time

5.3 Example: How a Booking Affects Your Balance

A customer books a PKR 5,000 cleaning service. Your commission rate is 15%.

Booking Amount:              PKR 5,000
Commission (15%):           -PKR   750
Your Net Earnings:           PKR 4,250
---------------------------------------
Received Balance:           +PKR 4,250

If the customer pays Cash After Service:

• You collect PKR 5,000 from the customer
• PKR 750 (commission) is recorded as Account Payable — owed to FiXPRT
• PKR 4,250 is added to your Received Balance

If the customer pays Digitally (card/wallet/bank):

• FiXPRT collects the full amount
• PKR 4,250 is added to your Account Receivable
• Once settled, it moves to Received Balance

5.4 Running Balance Formula

Your true available balance = received_balance - account_payable - total_withdrawn + account_receivable

6. Commission & Fee Structure

6.1 How Commission Works

FiXPRT charges a percentage commission on each completed booking. The percentage depends on:

6.2 Promotional Cost Sharing

When you or FiXPRT runs a promotion (discounts, coupons, campaigns), the cost is shared:

If a PKR 500 discount is applied to a booking:
  - FiXPRT bears: a percentage (e.g., 50% = PKR 250)
  - You bear: the remaining percentage (e.g., 50% = PKR 250)

This split is pre-configured and shown before you accept a booking.

6.3 Tax Handling

• Taxes are added to the customer’s bill
• Taxes do not reduce your earnings
• The commission is calculated on the service amount before tax

6.4 Subscription Bookings (0% Commission)

If a customer has a subscription (Pro Membership):

• The booking is marked as subscription type
• Commission is set to 0%
• You receive the full booking amount

7. Withdrawing Your Money

7.1 How to Request a Withdrawal

1. Open the Partner App
2. Go to Payment Information → Withdraw
3. Enter the amount you want to withdraw
4. Select your withdrawal method:
   • Bank Transfer — Direct to your bank account
   • Other methods — As configured by FiXPRT admin
5. Tap Submit Request

7.2 Withdrawal Processing

You Request → Admin Reviews → Approved → Money Transferred (1-3 business days)

7.3 Withdrawal Limits

• Minimum withdrawal: As set by FiXPRT admin (check the app for current minimum)
• Maximum withdrawal: Your available withdrawable balance
• Frequency: You can submit a new request once the previous one is resolved

7.4 Setting Up Payment Information

Before your first withdrawal:

1. Go to Payment Information
2. Add your bank account details:
   • Bank name
   • Account holder name
   • Account number / IBAN
3. Verify the details are correct
4. Save

8. Partner App Walkthrough

9. Tips to Maximize Earnings

9.1 Build a Strong Reputation

• Accept bookings quickly — Faster response = more bookings
• Deliver quality service — Higher ratings attract more customers
• Complete all accepted bookings — High completion rate earns you a Verified Provider badge
• Respond to customer messages — Good communication = satisfied customers

9.2 Become a Verified Provider

FiXPRT awards a Verified Badge to top providers who meet these criteria:

Benefits of verification:

• Higher visibility in customer searches
• Increased customer trust
• Access to premium features

9.3 Consider a Business Plan (Subscription)

A subscription (Business Plan) offers:

• 0% commission on all bookings during the plan period
• More features like premium placement and advertising
• Predictable monthly cost vs. per-booking commission

9.4 Use Promotions Strategically

• Offer discounts on slow days to attract bookings
• Participate in FiXPRT campaigns to increase visibility
• Use the advertising feature to promote your services

9.5 Manage Your Staff Effectively

• Add reliable servicemen to handle more bookings
• Assign the right serviceman to each job based on skills
• Keep serviceman profiles updated

9.6 Track Your Performance

Use the Reports feature to:

• See which services earn the most
• Identify your peak booking times
• Track your earnings growth month-over-month
• Spot areas for improvement

10. Glossary

Need help? Contact FiXPRT support through the Partner App: Menu → Support

Document Version 1.0 — July 2026